About Soulful Serenity Luxury Scalp Spa

Welcome to Soulful Serenity Luxury Scalp Spa Established in 2024 | 18 Years of Beauty & Wellness Experience Soulful Serenity is a woman-owned luxury scalp spa offering personalized scalp, hair, relaxation, and wellness services in a peaceful, private setting. With 18 years of professional beauty and wellness experience, each appointment is thoughtfully designed to support scalp health, improve the condition of the hair, and create meaningful time to relax, reset, and receive individualized care. Soulful Serenity is a solo-operated private suite, with only one client serviced at a time. This creates a calm, uninterrupted experience without the noise or pressure of a traditional salon. Couples, friends, and family members may schedule consecutive appointments and remain together in the suite when appropriate. Clients of all backgrounds, identities, abilities, and cultures are welcome. ⸻ Appointments & Communication Soulful Serenity is appointment-only. Walk-ins are not accepted. All appointments must be scheduled through the official online booking site. Appointments are not booked through text, phone, voicemail, or social media. Text is the preferred method of communication. Because I am a solo provider and may be with a client, calls are not always answered. Please leave a voicemail with your name, number, and reason for calling. Appointments are released up to two months in advance. If a time is not visible online, it is unavailable or fully booked. Clients are welcome to join the waitlist. Same-day bookings remain subject to all standard policies. ⸻ Private Studio & Shared Experiences Soulful Serenity operates independently within a building shared by other beauty and wellness professionals. Each provider runs a separate business. Other professionals in the building cannot assist with Soulful Serenity appointments, payments, gift cards, policies, or client concerns. There is one treatment bed in the suite. Couples, friends, and family members may book consecutive appointments and may remain together when appropriate. ⸻ Industry & Competitor Policy Soulful Serenity has invested significant time, education, creativity, research, experience, and financial resources into developing its services, client experience, original content, branded concepts, written materials, and business practices. Appointments are intended for genuine clients seeking scalp care, relaxation, beauty, and wellness services. If you currently own, operate, work for, are training in, are affiliated with, or are actively planning to open a head spa, scalp spa, or similar business, this must be disclosed before booking and approved by Soulful Serenity. Appointments may not be used for professional observation, competitive research, unauthorized training, shadowing, note-taking, recording, reverse-engineering, or recreating Soulful Serenity’s services or business practices. This includes attempts to obtain or document treatment sequences, techniques, protocols, product usage, equipment setup, service structure, pricing concepts, educational materials, or confidential business information for professional or commercial use. Soulful Serenity does not currently offer shadowing, apprenticeship, partnership opportunities, professional training, or business mentoring unless specifically advertised or offered directly. An appointment at Soulful Serenity is a client experience — not professional training. Failure to disclose professional or competitive intent may result in cancellation or immediate termination of the appointment and permanent loss of booking privileges. ⸻ Recording, Photography & Privacy Client photos and videos may occasionally be requested for documentation, education, social media, or marketing purposes. No client image will be taken or publicly shared without permission, and clients may always decline. Clients may not photograph, film, livestream, audio-record, secretly record, or document professional techniques, treatment steps, product usage, service sequences, protocols, or confidential business practices for professional, educational, competitive, or commercial use without written permission. Client records, appointment history, communications, payment information, policy acknowledgments, and related documentation may be retained when reasonably necessary for business operations, safety, recordkeeping, or dispute resolution. ⸻ Deposits, Payments & Refunds A nonrefundable deposit is required to secure every appointment and is applied toward the remaining balance of the scheduled service. All deposits and payments made toward appointments are nonrefundable, including deposits, prepayments, partial payments, full-service payments, same-day booking payments, late-cancellation charges, and no-show charges, except where otherwise required by law. Deposits cannot be used toward gratuities, retail products, gift cards, or unrelated charges. Deposits must be used within 60 days of the original appointment date. After 60 days, they are forfeited and cannot be refunded, transferred, retained as credit, or applied to another appointment. ⸻ Cancellation & Rescheduling At least 48 hours’ notice is required to cancel, reschedule, shorten, or otherwise change an appointment. Appointments changed within 48 hours will be charged 100% of the reserved service total. Same-day cancellations and no-shows are also charged in full. Same-day bookings do not waive these policies. ⸻ Late Arrivals Clients arriving 15 minutes or more late may have their appointment canceled and will remain responsible for the full reserved service amount. Clients arriving less than 15 minutes late may receive a shortened service. Full pricing still applies. ⸻ Gift Cards Gift cards are available only through the official Soulful Serenity website and are issued electronically. Gift cards may be used toward eligible service balances only and cannot be applied toward deposits, gratuities, retail products, cancellation charges, no-show charges, or other fees. A separate booking deposit and valid card on file are still required. Gift-card purchases are nonrefundable but may be transferred to another person. ⸻ Health & Safety Please notify Soulful Serenity before your appointment of any allergies, ingredient sensitivities, pregnancy, medications, recent surgeries, injuries, medical conditions, scalp concerns, skin conditions, or other circumstances that may affect your service. Please do not attend your appointment while experiencing a contagious illness or condition. Services may be modified, postponed, discontinued, or declined when a health or safety concern prevents the service from being performed appropriately. Soulful Serenity does not diagnose or treat medical conditions. ⸻ Pregnancy-Friendly Services Many services can be adjusted during pregnancy for comfort and relaxation. Please disclose pregnancy when booking so positioning, pressure, temperature, products, and treatment steps can be modified when appropriate. Clients with high-risk pregnancies or medical concerns should consult their healthcare provider before scheduling. ⸻ Hair Preparation Please avoid coloring, blow-drying, heat styling, or receiving chemical hair services for at least 42 hours before and after your scalp appointment. Clients receiving highlights, bleaching, balayage, or other hair-lightening services must wait at least two weeks before receiving a scalp treatment. ⸻ Service Preparation & Aftercare Please arrive in comfortable clothing. Guests receiving two- or three-hour services should avoid shaving or waxing their legs on the day of the appointment to help reduce irritation. Appointments may conclude with a deep-conditioning treatment, and hair may intentionally be left wet to allow additional absorption. Individual aftercare recommendations may vary by service. ⸻ Accessibility Soulful Serenity welcomes clients of all abilities. The suite has no stairs, and services are performed on an adjustable hydraulic treatment bed. Clients requiring lifting, mobility, or transfer assistance must attend with a caregiver, aide, nurse, or other qualified support person. As a solo provider, I am unable to provide physical lifting or transfer assistance. Please communicate accommodation needs before your appointment whenever possible. ⸻ Intuitive & Energy Services Soulful Serenity offers optional intuitive and energy services for relaxation, reflection, and personal insight. Specific messages, predictions, timelines, identities, or outcomes are not guaranteed. These services do not diagnose or treat medical or mental-health conditions and do not replace professional medical, mental-health, legal, or financial care. Energy work booked as an add-on is incorporated into the scheduled service and does not extend appointment time. ⸻ Professional Conduct Soulful Serenity is committed to maintaining a safe, respectful, inclusive, and professional environment. Threatening, aggressive, abusive, discriminatory, sexually inappropriate, harassing, intimidating, disruptive, or unsafe behavior will result in termination of the appointment and may result in permanent loss of booking privileges. Services may also be declined or discontinued when health, safety, conduct, or surrounding circumstances prevent the service from being performed appropriately. ⸻ Outstanding Balances & Billing All outstanding balances must be paid before another appointment may be scheduled. If a card on file is declined, locked, expired, disputed, canceled, or otherwise unavailable, the balance must be resolved before rebooking. Future appointments may require full prepayment. Questions regarding charges or billing should be directed to Soulful Serenity first so the matter can be reviewed professionally. When a chargeback or payment dispute is initiated regarding a completed service, valid cancellation fee, no-show charge, or other authorized charge without first attempting to resolve the concern directly, future booking privileges may be revoked. Relevant appointment, payment, policy, and communication records may be retained and submitted when necessary to respond to a dispute. ⸻ Legal Protection & Enforcement Soulful Serenity reserves the right to take appropriate action to protect its business, intellectual property, copyrighted materials, original content, confidential information, financial interests, client information, and other legally protected interests. Unauthorized copying, recording, reproduction, publication, distribution, commercial use, misrepresentation, or misuse of protected materials or confidential business information may result in permanent loss of booking privileges and, when legally appropriate, further legal action. Nothing in these policies limits any rights or remedies available under applicable law. ⸻ Policy Agreement By booking an appointment with Soulful Serenity, you confirm that you have reviewed, understood, and agreed to these policies. This includes policies regarding deposits, nonrefundable payments, cancellations, late arrivals, no-shows, health and safety, professional conduct, photography and recording, industry disclosure, competitors, professional observation, training, billing disputes, and legal enforcement. If you own, work for, are affiliated with, are training for, or are actively planning to open a head spa or scalp spa, you must disclose this before booking and receive approval from Soulful Serenity. By completing your booking, you acknowledge and accept these terms.

Business Hours

Monday: Closed
Tuesday: 3 PM - 9:30 PM
Wednesday: 3 PM - 9:30 PM
Thursday: 3 PM - 9:30 PM
Friday: 10 AM - 4:30 PM
Saturday: 10 AM - 8 PM
Sunday: Closed

Cancellation Policy

✨ Cancellation & Rescheduling Policy To respect both your time and mine, the following policies are in place: • Cancellations or reschedules within 48 hours of your appointment will result in a 100% charge of the booked service to the card on file. • Same-day cancellations will be charged 100% of the service. • No-call, no-show appointments will be charged 100% of the booked service. • If you arrive less than 15 minutes late, your service will be shortened accordingly to stay on schedule. • If you arrive more than 15 minutes late, your appointment will be canceled and charged 100% of the booked service. • After 2 reschedules, all future appointments must be paid in full at the time of booking. Thank you for understanding that these policies are in place to protect scheduled time and ensure availability for all clients. By booking, you agree to these terms.